Client Experience Playbook

Make each service unforgettable with smart gifts, shareable transformations, and upfront alignment, watch loyalty, referrals, and revenue soar.

Delivery Delight Gift

1. Branded Air-Freshener

What: Custom-scented air-freshener stamped with your logo
Why: Reinforces your brand every time they start their car & leaves a pleasant, memorable scent

2. Candy Surprise + Handwritten Note

What: Wrapped candy paired with a business card and a personal, hand-written thank-you
Why: Transforms a routine handoff into a “wow” moment and leaves customers smiling

DM Your Transformation + Referral Reward

Step	What to Deliver	Pro Tips
Raw Footage	30–45 s clip: before → during → after	Film smooth pans & close-ups; good lighting is everything.
Branded Edit	Fast-cut sequence (1–2 s/frame) + intro/outro slide	Drop in your logo, a “Thanks for choosing us” frame, and upbeat music.
DM Delivery	Send via WhatsApp/Instagram DM:	Encourage them to post and tag you; include your handle & branded hashtag.

Send them this message to send them the content and get referrals

“Here’s your transformation, feel free to share!, Plus, enjoy $25 off your next service for every friend you refer. enjoy $25 off your next service for every friend

Delivery Delight Gift

1. Branded Air-Freshener

DM Your Transformation + Referral Reward

Set Clear Expectations Up Front